To help enhance students' learning outcomes, each student is assigned a bilingual Learning Coach who helps address academic or technical challenges, facilitates communication between students and teachers, and serves as an important link between home and school by reporting students' academic progress in a timely manner using their bilingual advantage.
Learning Coaches
Bilingual professionals in academic success
Professional Coaching Team
Review：Checking students' academic progress on a weekly basis.
Monitoring：Collecting questions and concerns from parents and students, providing timely feedback to the teaching staff to monitor students' progress and academic performance.
Reporting：Holding virtual meetings with students every two weeks and writing a report every two weeks, which covers the student's academic progress, social-emotional skills, and personal development goals.
Sharing：Sharing reports with parents every two weeks and having phone calls with parents to discuss the student's progress.
A team of professional bilingual (Chinese and English) learning coaches with prestigious educational backgrounds and rich experience will provide high-quality academic support and family education services for international students and parents.
Tracy Tan
Young mentor in the United States, a master’s degree from Harvard University School of Education ; a…… bachelor’s degree from Boston College with a double degree in computer science and educational psychology. Graduated from Harvard University Graduate School of Education with a master’s degree in technology innovation education. During her time at Harvard, she was very interested in constructivist teaching philosophy and did many projects related to mathematics, virtual reality and augmented reality. She then co-founded Chitchat VR with her colleagues at the Harvard Innovation Lab. At the same time, she stayed at Harvard University as a researcher to design courses.
Shasha Song
Bachelor of Shanghai Jiao Tong University, Master of Public Administration from University of Southern California, with…… many years of experience in the international education industry, worked in Chinese and American government agencies, NGOs, and news media. Her rich experience in China and the United States allows her to understand how to help students adapt to a cross-cultural environment more quickly. She is good at listening to the voices of parents and students and helps students in the United States to plan scientifically to help them realize the “American Dream”.
Mia Shang
She has a wealth of front-line experience in international schools and has worked in St. Mary’s High School for many ……years. She is good at helping students solve problems, willing to communicate with parents, and helps parents understand the students’ learning trends. She encourages students to dig their potential and hopes to help more Chinese students realize their dream of becoming an elite university.
Jade Gong
B.S. in Secondary Education from Kansas State University, M.A. in English as a Foreign Language Education from the University ……of Texas at San Antonio. She has studied and worked in the United States for seven years, specializing in the field of education. She has worked as a teacher in several elementary and high schools in Oregon, Texas, and Missouri, as well as a graduate teaching assistant at the University of Texas at San Antonio. She has worked with students of different ages in her rich work experience, and strongly believes that education is the key to shaping the future and hopes to help more international students and contribute to their growth and development.
Anne Shen
Graduated from South Pasadena High School, bachelor’s degree from California State University, Northridge. She has been …… living in the United States for over 15 years. She has worked as a project manager for K-12 education centers in the United States for many years, mainly responsible for the operation and management of the schools, helping students to design their curriculums and make college applications. She is passionate about K-12 international education and wants to help more students get access to advanced educational resources. She is familiar with the U.S. education system (public and private schools) and has extensive experience in student course selection and school applications.
Don’t worry about network issues! Our bilingual learning coaches and technical team are here to provide solutions and keep you covered. 。
Before class：assist students in logging in smoothly; if a student encounters network issues and is unable to log in normally for the time being, the bilingual coach will also send class information in real time, and the technical team will find the cause as soon as possible and help the student log in as soon as possible.
During class：technical issues will be solved promptly; the teacher will also check the attendance rate and coordinate with the students, bilingual teachers and technical team to solve the issues in time.
After Class：The bilingual learning coach will send the course’s PPT and exercises to the student, provide a catch-up lesson for the student, and ensure that the student doesn’t fall behind in his or her studies.
Clear And Well-Defined Service Processes
Provide High-Quality Outcomes for Online Classes
Reminder to students (Daily)
3 steps: day before
30-minutes before
prior to start of class
30-minutes before
prior to start of class
Report to Parents (Daily)
Frequency: Bi-weekly
Report content: Attendance
(Self-study/Live)
Homework completion
learning progress
Report content: Attendance
(Self-study/Live)
Homework completion
learning progress
Three-way communication
Assist foreign teachers/parents
/student on three-way
communication as needed and
when translation is required
/student on three-way
communication as needed and
when translation is required
24/7 student hotline
24/7 on-call and
reply to student ASAP
reply to student ASAP
Homework check
Check/Remind students of their study progress, homework submission
Supervise students to read their
teachers’ feedback.
Supervise students to read their
teachers’ feedback.
Ensure Live class is happening
Online roll call, solving emergencies
If a student is unable to attend a Live class as planned, help the student and the foreign teacher reschedule
If a student is unable to attend a Live class as planned, help the student and the foreign teacher reschedule
Rigorous And Detailed Support Program
24/7 Coverage for The Entire Learning Cycle
Collect feedback from parents and students, and provide to teachers on time to monitor the progress and learning achievements of students
Review the student’s academic portal weekly to monitor progress
Share the reports with the natural parents and be available to have a call with natural parents to discuss student progress bi-weekly
Schedule bi-weekly virtual meetings with the student and write bi-weekly reports that covers the student’s academic progress, social emotional skills and personal development goals